Frequently asked questions
The honest answers, including the ones about confidentiality and risk.
Is my data confidential?
Yes. Not as a promise, as a design. Your code and your data stay in your own systems; we work through access that you grant and that you can revoke yourself, in two clicks, at any moment. We never copy your database out of your environment, and every single action we take is written to an activity log you can read on your Trust page. Your data is never used to train anything and never shared with anyone.
Can this break my Odoo?
No change reaches your system without your explicit approval. Every fix is prepared and tested on a disposable copy of your setup first. Your live system is out of reach by default, and the hosting platform itself refuses us access to it unless you decide otherwise. The worst case is a fix you reject; your Odoo stays exactly as it was.
What if a fix is wrong?
You see a plain-language summary and the test results before anything is applied. If you don't like it, ask for changes or reject it. Nothing happens to your system. And if the service itself disappoints you in the first week, the 7-day money-back guarantee applies: 100% back, no questions.
Do I need technical people on my team?
No. You describe the problem the way you'd tell a colleague. "The delivery slip shows the wrong quantity" is a perfect ticket. Everything you're asked to read or approve is written in plain language. The full technical detail is attached underneath for your IT people, if you have them.
How fast will I actually get answers?
Work on your ticket starts within minutes, day and night, weekends included. Simple issues often come back the same hour with a tested fix ready for your review. Complex ones show you live progress instead of three days of silence.
How is this different from my integrator?
Three ways. Speed: minutes to start, not days. Price: one flat monthly amount instead of hourly invoices you can't verify. Control: you read and approve every change before it's applied. Many companies keep their integrator for big projects and use Agent Bleu for the daily flow of issues that used to eat the budget.
Which Odoo setups do you support?
Companies running on Odoo.sh, on any Odoo version, including older ones your integrator no longer likes to touch. Support for self-hosted Odoo is coming next.
What does “you approve every change” mean, exactly?
Literally that. For every fix you get a summary (what was wrong, what changed, what was tested, what the risks are) and an Approve button. Until you click it, nothing is applied. There is no auto-apply mode, and we never touch your production system ourselves.
How do I cancel? What's the refund policy?
Cancel anytime from your dashboard. It takes effect at the end of your billing period, no calls and no retention flows. In your first 7 days, if you're not happy for any reason, write us one line and you get a full refund.
Who is behind this?
A certified Odoo consultant with 6+ years and more than 20 implementations, who got tired of watching good companies pay agency prices for slow answers. The product exists because the pain is real; we lived it from the other side of the invoice.